IT Support Specialist

Department: Operations & Systems MANAGEMENT

Location: Cebu City

Category: Internal

Job Type: Full Time

Line Manager / Supervisor: Operations & Systems Management Manager

Key Relationships: IT Team, All Departments

Provide technical support to internal teams and employees for hardware, software, and network-related issues.
Troubleshoot and resolve technical problems in a timely manner, ensuring minimal downtime.
Set up and configure new devices, systems, and software applications.
Assist with the installation, maintenance, and upgrades of IT infrastructure (servers, workstations, and networking equipment).
Manage and maintain software licenses, user accounts, and access permissions.
Ensure the company’s data security by monitoring and implementing best practices in IT security.
Support IT projects, including system migrations, updates, and new technology implementation.
Document IT processes, technical issues, and solutions to create a knowledge base for future reference.
Assist with training and educating employees on basic IT tools, software, and best practices.
Provide after-hours support as needed for urgent issues or system maintenance.

Bachelor’s Degree in Information Technology, Computer Science, or related field.
At least 1–2 years of experience in IT support or a related role.
Knowledge of operating systems (Windows, macOS), office productivity software, and networking protocols.
Familiarity with hardware troubleshooting, server administration, and network configuration.
Strong problem-solving skills and ability to prioritize tasks.
Excellent communication skills and a customer-oriented mindset.
Ability to work independently and as part of a team.
Certifications like CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
Ability to maintain confidentiality and adhere to IT security standards.